Trade Account Return Policy

This policy applies to trade, distributor, dealer, and other business customers purchasing directly from IDCORE Limited. It does not apply to consumers or end users, who should contact the distributor or dealer they purchased from.

1. General

Approved returns are credited to the Customer’s trade account as a credit note, for use against future orders. IDCORE does not issue cash or card refunds.

2. Goods Not Eligible for Return

Goods that have been installed, or that show cosmetic damage, are not eligible for return or exchange under this policy, except where returned under a valid warranty claim in accordance with Section 5.

3. Return Authorisation (RMA) Process

All returns must be authorised before being sent back. To request a return:

1. Submit a return request via the Returns Form.
2. IDCORE will review the request and, if approved, issue a Return Merchandise Authorisation (RMA) number.
3. The RMA number must be clearly marked on the outside of the return package.

Packages received without a clearly marked RMA number will be refused and returned to sender at the Customer’s cost.

4. Restocking Fees — Unused Goods

Unused goods returned with a valid RMA are credited as follows, based on the number of days between the original invoice date and the date IDCORE receives the return:

5. Warranty

All goods are covered by a 12-month return-to-base warranty from the date of purchase, subject to the exclusions set out in IDCORE’s Terms and Conditions of Business. Under a return-to-base warranty, the Customer is responsible for the cost of returning the goods to IDCORE.

6. Deposit Scheme (Advance Replacement)

Where a replacement part is required urgently, IDCORE may, at its discretion, dispatch a replacement in advance of receiving the original faulty item, subject to a refundable deposit.

• The deposit is refunded as credit to the Customer’s trade account once the original item is received by IDCORE.
• All items returned under the deposit scheme are inspected and tested.
• If the returned item is found not to be faulty, a 10% administration charge will be deducted from the refunded deposit.
• The original item must be returned to IDCORE within 30 days of the replacement being dispatched. If it is not received within this period, the deposit will not be refunded.

 

IDCORE LIMITED

TERMS AND CONDITIONS OF BUSINESS 

Company Number: 11772885   |   Registered Office: Unit 4, Charter House, Dawlish Business Park, Devon, EX7 0NH, United Kingdom

1. Definitions and Interpretation

1.1  “Company”, “we”, “us” or “our” means IDCORE Limited, a company registered in England and Wales with company number 11772885, whose registered office is at Unit 4, Charter House, Dawlish Business Park, Devon, EX7 0NH, United Kingdom.

1.2  “Customer”, “you” or “your” means the trade, business, or commercial entity purchasing Products from the Company, including authorised distributors, dealers, resellers, installers, and OEM/automotive trade customers.

1.3  “Contract” means the contract between the Company and the Customer for the sale and purchase of Products, incorporating these Terms.

1.4  “Products” means the vehicle multimedia interface products, hardware, accessories, and related items supplied by the Company.

1.5  “Order” means the Customer’s order for Products, whether submitted via the Company’s website (www.id-core.co.uk), by email, or through the Customer’s designated account manager.

1.6  “End User” means any person or entity that acquires a Product other than directly from the Company, including a Product purchased or received from a distributor, dealer, reseller, or any subsequent owner.

1.7  “Warranty Period” means the period specified in the Company’s published Trade Account Return and Warranty Policy in effect at the date of the relevant Order.

1.8  These Terms apply to business-to-business transactions only. The Company does not sell Products directly to consumers/End Users, and nothing in these Terms is intended to create rights for, or be relied upon by, any End User.

2. Basis of Contract

2.1  These Terms govern all sales of Products by the Company to the Customer and apply to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are implied by trade, custom, practice, or course of dealing, unless expressly agreed in writing by an authorised representative of the Company.

2.2  An Order constitutes an offer by the Customer to purchase Products in accordance with these Terms. No Order is accepted by the Company until the Company confirms acceptance in writing (including by email) or, if earlier, dispatches the Products, at which point the Contract comes into existence.

2.3  Any samples, drawings, descriptive matter, or advertising produced by the Company, and any illustrations contained in the Company’s catalogues, website, or brochures, are produced for the sole purpose of giving an approximate idea of the Products and do not form part of the Contract.

2.4  These Terms apply equally regardless of whether the Order is placed through the Company’s website checkout facility or directly with a Company account manager.

3. Products and Specifications

3.1  The Company reserves the right to amend the specification of any Product where required to conform to applicable statutory or regulatory requirements, or where the amendment does not materially affect the quality or performance of the Product.

3.2  The Customer is responsible for satisfying itself that any Product ordered is compatible with, and suitable for installation into, the intended vehicle(s), and for verifying compatibility using the Company’s published vehicle-specific compatibility information prior to ordering.

4. Price and Payment

4.1  The price of the Products is as set out in the Company’s published price list current at the date the Order is submitted, or as otherwise quoted by the Company in writing.

4.2  All prices are exclusive of VAT and any other applicable taxes, duties, or levies, which the Customer shall pay in addition at the prevailing rate.

4.3  Unless otherwise agreed in writing between the Company and the Customer, payment for all Products is required in full, in advance of dispatch, at the time the Order is placed. The Company is under no obligation to process, confirm, or dispatch any Order until payment has been received in full and cleared funds have been confirmed.

4.4  Where the Company has agreed alternative payment or credit terms with a specific Customer in writing, those agreed terms shall prevail over clause 4.3 for that Customer only.

4.5  All payments must be made in the currency specified on the Company’s invoice or website checkout, using a payment method accepted by the Company.

4.6  The Company reserves the right to refuse, cancel, or suspend any Order, at any time prior to dispatch, where payment has not been received in full.

5. Delivery

5.1  Delivery dates and lead times provided by the Company are estimates only and are not guaranteed. Time for delivery shall not be of the essence of the Contract.

5.2  The Company shall not be liable for any delay in delivery of the Products that is caused by an event outside its reasonable control, or by the Customer’s failure to provide the Company with adequate delivery instructions or other relevant information.

5.3  Delivery is completed on the Products being delivered to the address specified by the Customer in the Order, or, where Products are collected by the Customer or its carrier, at the point of collection from the Company’s premises.

5.4  The Customer shall inspect the Products on delivery and notify the Company in writing of any shortage, damage in transit, or non-conformity within a reasonable period, and in any event within 5 business days of delivery, failing which the Products shall be deemed to conform to the Order and be free from any defect apparent on reasonable inspection.

6. Risk and Title

6.1  Risk in the Products passes to the Customer on completion of delivery as defined in clause 5.3.

6.2  Title to the Products does not pass to the Customer until the Company has received payment in full (in cash or cleared funds) for the Products and any other sums owed by the Customer to the Company.

6.3  Until title to the Products has passed to the Customer, the Customer shall hold the Products on a fiduciary basis as the Company’s bailee, and shall store the Products in a manner that identifies them as the Company’s property.

7. Warranty

7.1  Subject to the exclusions set out in this clause 7, the Company warrants that, for the applicable Warranty Period from the date of dispatch, the Products will be free from material defects in materials and workmanship when used in accordance with the Company’s installation instructions and intended purpose.

7.2  The warranty in clause 7.1 is provided to the Customer as the direct trade purchaser of the Product from the Company. Warranty claims relating to Products purchased other than directly from the Company (including Products purchased from a distributor, dealer, or reseller) must be directed to the supplying distributor or dealer in accordance with the Company’s published support arrangements, and not to the Company directly.

7.3  Approved installation tools and methods. The warranty in clause 7.1 applies only where the Product has been installed, configured, and connected using tools, harnesses, adaptors, and installation methods specifically approved by the Company. The warranty does not cover, and the Company shall have no liability in respect of, any defect, malfunction, or failure of a Product that arises from, or is contributed to by, the use of any tool, cable, harness, adaptor, programming device, or other equipment that has not been specifically approved by the Company for use with the relevant Product.

7.4  Physical and accidental damage. The warranty in clause 7.1 does not cover, and the Company shall have no liability in respect of, any physical damage to the Product or its component parts, including (without limitation) damage caused by impact, crushing, liquid ingress, corrosion, incorrect voltage or polarity, incorrect fuse rating, electrical surge, fire, or any damage arising from mishandling, misuse, neglect, or improper installation or removal.

7.5  Single-vehicle installation. The warranty in clause 7.1 is granted in respect of the Product as installed in the single vehicle into which it is first fitted following purchase, and does not extend to any subsequent installation of the same Product into a different vehicle. Where a Product is removed from its original vehicle and installed, in whole or in part, into one or more other vehicles, the warranty is void with effect from that removal, and the Company shall have no liability in respect of the Product or its performance in any vehicle other than the vehicle of first installation.

7.6  Installation, removal, and reinstallation costs. The Company shall have no liability, whether under this warranty or otherwise, for the cost of installation, removal, or reinstallation of any Product, including where a Product is found to be defective, and including any labour, workshop, courier, or carriage costs incurred by the Customer or any third party in fitting, removing, refitting, or diagnosing the Product. The Company’s sole obligation in respect of a valid warranty claim is as set out in clause 7.9, and does not extend to reimbursing or otherwise compensating the Customer for any such costs.

7.7  Installation-related and consequential damage. The Company shall have no liability for any damage to a vehicle, its wiring, trim, components, or systems, or to any other equipment, arising from or in connection with the installation, removal, or reinstallation of a Product, whether carried out by the Customer, an End User, or any third party, except to the extent such damage is directly caused by a proven defect in the Product itself. For the avoidance of doubt, the Company is not liable for damage arising from installation error, incorrect wiring, or the installer’s failure to follow the Company’s installation instructions.

7.8  General exclusions. The warranty in clause 7.1 does not apply to the extent that a defect arises from: (a) fair wear and tear; (b) wilful damage, negligence, or abnormal working conditions; (c) failure to follow the Company’s oral or written instructions as to storage, installation, commissioning, use, or maintenance; (d) any alteration or repair carried out without the Company’s prior written approval; or (e) use of the Product with software, firmware, or other equipment not supplied or approved by the Company.

7.9  Where a valid warranty claim is accepted by the Company, the Company’s sole obligation is, at its option, to repair or replace the defective Product, or to refund the price paid for the defective Product. This clause 7.9 states the Company’s entire liability, and the Customer’s sole remedy, in respect of any defective Product, subject to clause 7.10.

7.10  The Company’s full warranty terms, including applicable Warranty Periods, exclusions, and the claims process, are set out in the Company’s published Trade Account Return and Warranty Policy as amended from time to time, which forms part of the Contract.

7.11  Nothing in this clause 7 excludes or limits the Company’s liability for defects caused by the Company’s negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

8. Returns

8.1  Returns of Products by the Customer are subject to the Company’s published Returns Form process and Trade Account Return and Warranty Policy in effect at the relevant time.

8.2  The Company may, at its discretion, refuse to accept the return of any Product that does not comply with the requirements of its published returns process, including where the Product shows signs of physical damage, unauthorised modification, or removal and reinstallation into multiple vehicles as described in clause 7.5.

8.3  For the avoidance of doubt, and in accordance with clause 7.6, the Company does not reimburse or otherwise compensate the Customer for installation, removal, or reinstallation costs in connection with any returned Product, whether the return is accepted or refused.

9. Intellectual Property and Trade Marks

9.1  All intellectual property rights in the Products, including designs, software, firmware, trade marks, trade names, and get-up, are and remain the property of the Company or its licensors.

9.2  The Customer shall not use the Company’s trade marks, trade names, or branding other than as expressly authorised in writing by the Company, and shall not represent itself as an authorised distributor or dealer of the Company unless it holds current written authorisation to do so.

9.3  The Customer shall not manufacture, distribute, sell, or deal in any product that infringes the Company’s intellectual property rights or that is falsely represented as being manufactured by, or genuine stock of, the Company, and shall notify the Company promptly on becoming aware of any suspected counterfeit or infringing product.

10. Limitation of Liability

10.1  Nothing in these Terms shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by applicable law.

10.2  Subject to clause 10.1, the Company shall not be liable to the Customer for any loss of profit, loss of business, loss of anticipated savings, loss of goodwill, or any indirect or consequential loss arising under or in connection with the Contract.

10.3  Subject to clause 10.1, the Company’s total liability to the Customer in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the price paid by the Customer for the Products giving rise to the claim.

11. Confidentiality

11.1  Each party shall keep confidential all technical, commercial, and other information of a confidential nature disclosed to it by the other party in connection with the Contract, and shall not disclose such information to any third party without the prior written consent of the disclosing party, save as required by law.

12. Force Majeure

12.1  The Company shall not be liable for any failure or delay in performing its obligations under the Contract where such failure or delay results from any event or circumstance beyond its reasonable control, including but not limited to acts of God, war, fire, flood, industrial action, component or material shortages, and failure of suppliers or subcontractors.

13. Termination

13.1  The Company may suspend or terminate the Contract with immediate effect by written notice if the Customer fails to pay any amount due, commits a material breach of these Terms which is not remedied within a reasonable period of being notified, or becomes subject to insolvency proceedings.

14. General

14.1  Assignment. The Customer shall not assign, transfer, or subcontract any of its rights or obligations under the Contract without the prior written consent of the Company.

14.2  Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

14.3  Entire agreement. These Terms, together with the Company’s published Trade Account Return and Warranty Policy and any Order confirmation, constitute the entire agreement between the parties in relation to their subject matter and supersede all prior agreements, representations, and understandings.

14.4  Third party rights. A person who is not a party to the Contract shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract.

14.5  Variation. The Company may update these Terms from time to time by posting a revised version on its website. The version in force at the date an Order is placed shall apply to that Order.

14.6  Governing law and jurisdiction. The Contract, and any dispute or claim arising out of or in connection with it, shall be governed by and construed in accordance with the law of England and Wales, and the parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.

14.7  Notices. Any notice given under the Contract shall be in writing and sent to the registered office of the Company or to the address provided by the Customer in its Order.